PRODUCT EXCHANGE AND RETURN POLICY
1. All products are individually identified with a tag. If you wish to return the purchased product, do not remove the tag from the purchased product.
2. If you decide to return the purchased products, Deartis - Cerâmicas, Lda has the right to refuse the return of products if the returned items do not have the corresponding tag or security seal, or if the tags have been altered from their original state or damaged.
3. After receiving the order, the “Buyer” has a period of 15 days to return or exchange the item(s) - except tights - if they find that they have defects or other non-conformities compared to the ordered products or simply for cancellation, without the need to explicitly state the reason for the return.
4. The costs of return or exchange will be borne by the customer (except for quality issues).
5. After receiving all the ordered products, or just part of them, at our facilities, we will process them within an average period of one week. If the return is confirmed, the amount will be refunded through the same payment method. Refunds will only be made to the account/card used for the purchase. In the case of a simple exchange of item, color, or size, after verifying the availability of the product, it will be sent to the address you provide during the exchange process.
These terms were last updated on 10/03/2025