OUR PRIVACY POLICY
Deartis - Cerâmicas, Lda (hereinafter referred to as the "Company") recognizes the fundamental importance of protecting privacy, security, and data for our customers and partners.
This Privacy Policy informs you of our privacy practices and the choices you can make regarding how we collect and use information about you, including information that may be collected from your “online” activity, device usage, and information provided to the Company for recruitment or employment opportunities. This Policy applies to web pages, domains, services, and products owned by the Company.
This Policy does not apply to products, services, web pages, or features of third-party social media that may be accessed through links we provide on the Company's services for your convenience and information. Accessing those links will take you outside the Company’s services and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any statements about those third-party web pages or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.
1. OUR PRIVACY PRINCIPLES
Lawfulness, fairness, and transparency
We process personal data in accordance with the law and with transparency and fairness towards you. Our data processing activities are carried out: 1) with your consent; 2) to fulfill our obligations towards you; 3) for the legitimate purpose of exercising our activity, promoting innovation, and providing a continuous customer experience; or 4) otherwise, in accordance with the law.
Notification and choice regarding the use of data
We are transparent and offer you clear notification and choices about the types of personal data collected and the purposes for which they are collected and processed. We will not use personal data for purposes incompatible with these principles, our privacy statement, or specific notifications associated with our services.
Access to data
We provide you with reasonable access along with the ability to review, correct, modify, or delete the personal data you have shared with us.
Data integrity and purpose limitation
We only use personal data for the purposes described at the time of collection or for additional purposes compatible with the law. We take reasonable measures to ensure that personal data is accurate, complete, and up-to-date.
Data security
To protect personal data from unauthorized use or disclosure, we implement information security controls in our operations and offer leading market products and solutions with high levels of data security protection.
Accountability for subsequent transfers
We acknowledge our potential responsibility for transfers of personal data to third parties. Personal data will only be shared when third parties are required to offer equivalent levels of protection.
2. HOW WE USE DATA
We collect and use personal data to manage your relationship with us and to better serve you by personalizing your experience and interaction with us. Examples of how we may use your data include:
Customer experience
Continuously offering you a customer experience by maintaining contact and registration data accurately, providing comprehensive customer support, proposing products, services, and features that may interest you, and allowing you to participate in contests and surveys. We also use your data to offer a personalized experience, personalize the services and communications you receive from the Company, and create recommendations based on your use of the Company’s services.
Transaction support
Helping to complete transactions and orders for our products or services, managing your account, processing payments, organizing shipments and deliveries, and facilitating returns. For example, whenever you make a purchase of products sold on this site, we collect your personal data (such as email address, delivery address, credit card number, and phone number) in the checkout form, solely for the purpose of selling, processing, and delivering the ordered products. Whenever you save a delivery address, we collect your personal data to simplify the creation of future orders.
Administrative communications
Communicating with you about our services. Examples of administrative communications may include responding to your inquiries or requests, completing services, or communications related to warranties, security reminders, or business updates related to mergers, acquisitions, or transfers. For example, whenever you request customer service, we collect your personal data (such as name and email address) in order to provide you with store customer support services.
Security
Maintaining the integrity and security of our web pages, products, features, and services, and preventing and detecting security threats, fraud, or other criminal or malicious activity that could compromise your information. When you interact with us, we will also take reasonable measures to verify your identity, such as asking for a password and a user ID, before granting access to your personal data. We may also maintain additional security measures, such as CCTV, to protect our physical locations.
Business operations
Conducting regular business operations, including recruitment, identity verification, credit decisions if you request credit, conducting market research and analytics, reporting and business management, staff training, and quality assurance and outreach programs.
Advertising
Offering personalized promotional proposals (according to your privacy preferences) regarding our services and other websites of selected partners.
Compliance with the law
Compliance with applicable laws, regulations, court orders, law enforcement requests, to properly operate our services and products and to protect ourselves, our users, and our customers, and to resolve any conflicts with customers.
3. DATA WE COLLECT
Personal data is any information that personally identifies you, or from which you can be directly or indirectly identified. We may collect your personal data through your use of our services or during conversations or correspondence with our representatives. The personal data we collect from you depends on the nature of your interaction with us or the services you use, but may include the following:
Information you provide directly
Contact data - We may collect personal and/or business contact data including your name, surname, postal address, phone number, email address, and other similar contact information.
Account data - We collect information such as how you acquired or subscribed to our services, your transaction, billing history and support, the services you use, and any other information related to your account.
Security credential data - We collect user IDs, passwords, password hints, and similar security information necessary for authentication and access to Company accounts.
Social media data - We may provide social media features that allow you to share information with your social networks and interact with us on various social media sites. Using these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites you use to ensure you understand the information that may be collected, used, and shared by those sites.
Other unique identifying information - Unique information we may collect from you includes information you provide when interacting personally, online, by phone, or email with our services or other customer support channels. You are not required to share the personal data we request, but if you choose not to share the information, in some cases we may not be able to effectively respond to certain queries you may have.
Information automatically collected about your use of our services
Website browsing data - We collect information about your visits and activity on our web pages and applications, including the content (and any advertising) you view and interact with, the web page address you came from, and other clickstream behavior (such as pages you viewed, links you clicked, or items you added to your shopping cart). Some of this information is collected using automatic data collection tools, including cookies, web beacons, and integrated web links.
Anonymous or aggregated data - We may collect anonymous responses to surveys or anonymous or aggregated information about how our services are used. During operations, we may also apply a process of anonymization or pseudonymization to your data so that it is unlikely you will be identified through the use of that data with available technology.
Information from third-party sources
We may also acquire data from third-party sources that we believe to be reliable and publicly available or commercially available. This information may include personal data, such as your name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected through social media. The basic details we receive may depend on the privacy settings of your social media account.
To provide certain Company services at the business level, your company's contact data may be provided to us through an entity designated by your business or company (such as a member of your IT department). When necessary, we may also use information provided by you or your employer, along with publicly available information, both online and offline.
To ensure data accuracy and provide a superior customer experience by offering you better services, content, marketing, and personalized advertising, we may associate or combine information we collect from the different sources described above.
4. CHILDREN'S PRIVACY
The Company does not knowingly collect information from children in accordance with local law, and does not direct its web pages or mobile applications to children.
5. HOW WE KEEP YOUR DATA SAFE
To prevent unauthorized disclosure or access and to ensure the proper use of your information, we use appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. The Company retains data as required or permitted by law and while the data continues to serve a legitimate commercial purpose.
6. HOW WE SHARE YOUR DATA
We will share your personal data in the following ways:
Sharing with service providers
We hire service providers to manage or support certain aspects of our business operations on our behalf. These service providers may be located in other global locations and may provide services such as customer support, order fulfillment, delivery or product returns, payment processing, content personalization, advertising and marketing activities (including digital and personalized advertising), IT services, email services, data hosting, debt collection, and website management or support. Our service providers are required to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than providing services in accordance with the Company's instructions. We also take steps to ensure adequate protection for any transfers of your personal data in accordance with applicable law.
Compliance with the law
We may also share your personal data when we believe, in good faith, that we are obligated to: (i) respond to duly authorized requests for information from law enforcement agencies, regulators, courts, and other public authorities, including complying with national security requirements or other law enforcement requirements; (ii) comply with any law, regulation, court order, or legal process; (iii) investigate and assist in preventing security threats, fraud, or other criminal or malicious activities; (iv) enforce/protect the rights and assets of the Company; or (v) protect the personal rights or safety of the Company, our employees, and third parties in property or using property of the Company when permitted and in accordance with applicable legal requirements.
Sharing with other third parties
We may also share your personal data with: (i) credit reference agencies and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts with us); (iii) insurance providers if you have purchased an insurance policy through us (e.g., assistance packages); or (iv) other third parties, such as our channel partners, with appropriate notice and consent. If you choose to provide personal data to other companies, that personal data will be processed in accordance with those companies' privacy policies, which may differ from the policies and practices of the Company.
7. CHOOSING YOUR PRIVACY PREFERENCES
You have the option to subscribe to communications from us related to our specific services. You may also choose to receive our general communications and select how those communications are delivered - e.g., by mail, email, phone, fax, mobile device, or online.
You can add or change options regarding the receipt of subscription communications at the point of data collection or using other methods described in the following sections. These options do not apply to communications that are primarily intended to administer the completion of orders, contracts, support, security notices, or other administrative notifications and transactions where the primary purpose of these communications is not promotional.
Subscription communications
Subscription communications include email newsletters that you have expressly requested or consented to receive. After requesting these communications, you can opt-out from receiving them using one of the following methods:
- Select the “opt-out” or “unsubscribe” link in the email or follow the instructions included in each email subscription communication;
- Return to the websites where you initially registered your preferences and follow the instructions for opting out;
- Contact our Data Protection Department. Provide your name, contact information, and specific details about the subscriptions you wish to stop receiving.
General communications
Our general communications provide information about products. This may include information about new products, special offers, personalized content, targeted advertising, invitations to participate in market research, or compliance reviews.
You can opt-out of receiving these general communications using one of the following methods:
- Select the "Opt-out" or "Unsubscribe" link in the email or follow the instructions included in each email communication;
- Write to the Data Protection Department. Make sure to include your name, contact information, and specific details about your privacy preferences.
8. HOW WE USE AUTOMATED DATA COLLECTION TOOLS
We use and allow certain companies to use cookies, web beacons, and other similar technologies (collectively "automated data collection tools") in our services. We do this to understand how you use our services; improve your user experience and enable personalized features and content; optimize our marketing ads and allow third-party advertising companies to help us deliver specific ads tailored to your interests across the Internet. You can find more information about automated data collection tools at: www.allaboutcookies.org.
Our use of cookies
Cookies are text files that contain small amounts of information transferred to your device, or more technically, to the browser on your device when you visit a website. The entity placing the cookies on your browser can then read the information in the cookie it set. Cookies are typically classified as "session cookies," which do not remain on your device after you close your browser, or "persistent cookies," which usually stay on your device until deleted or they expire.
Different cookies are used to perform different functions, which we explain below:
We use essential cookies - Some cookies are essential for you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable content that is appropriate for the type of device you are using.
We use cookies to remember your choices - These cookies allow us to remember the choices you make on our websites (such as your preferred language or region) and provide enhanced, more personalized features. These cookies may also be used to remember changes you have made to the size and font of text and other parts of the website that you can customize. They may also be used to provide services you have requested, such as viewing a video or posting a blog comment. The information these cookies collect may be anonymized and cannot track your browsing activity on our websites.
We use cookies to personalize your experience - We also use cookies to change how our websites behave or look to personalize your experience with information we infer from your behavior on our websites or information we may already have about you as a registered customer, for example. These cookies can be used to personalize the services we provide to you or the content, look, and feel we present to you during subsequent sessions on our websites. For example, if you personalize the website, a cookie helps the website server remember your specific information. The next time you visit our websites, the information you previously provided can be retrieved so you can easily use the features you selected before.
We use cookies for performance and analytical purposes - We use our own cookies and/or third-party cookies and other identifiers (such as web beacons) to see how you use our websites and services so that we can improve their performance and develop them based on the preferences of our customers and visitors. For example, cookies and web beacons may be used to: test different designs and ensure that we maintain a consistent look and feel across our websites; track and provide trend analysis on how our users interact with our websites and communications; and track errors.
Given the above, we would like to inform you that we currently use the following cookies:
|
Name
|
Cookie Type
|
Domain
|
Duration
|
First/Third Party
|
|
PHPSESSID |
Session |
www.mos-portugal.pt |
- |
First Party |
|
PrestaShop-cb3be21213f3172320b5fd02584ee07b |
Persistent |
www.mos-portugal.pt |
20 days |
First Party |
|
PrestaShop-fdaed8a22e5c9ea2c2a7ad2aeb3e3cd9 |
Persistent |
www.mos-portugal.pt |
20 days |
First Party |
9. OTHER AUTOMATIC DATA COLLECTION TOOLS
Where applicable, we request your consent for the use of cookies and other Automatic Data Collection Tools that store or access information on your device.
Cookies
If you do not wish to allow any cookies, or if you wish to allow only certain cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent for our use of cookies at any time and delete cookies that have already been set. The help menu of your browser or the website www.allaboutcookies.org contains comprehensive information about the opt-out process for different browsers.
Please note that disabling certain categories of cookies may prevent you from accessing some features of our websites, or certain content or features may become unavailable.
If you have any questions about our use of cookies, you can contact the data protection department.
Web Beacons
Since web beacons are the same as any other content request included in the source code of a webpage, you cannot opt-out of these or refuse them. However, you can disable web beacons in email messages if you do not download images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing so may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information on this, consult the information provided by your email software or service provider. Web beacons may also become ineffective, in some circumstances, when you opt-out of cookies or modify your cookie settings in your browser.
Embedded Web Links
If you do not want us to collect information about the links you click, you can:
- Change your preference for how you receive our communications (i.e., choose a text-based version of the message when available) or opt not to click on the links in the emails we send.
10. EXERCISING YOUR RIGHTS AND CONTACTING US
You have the right to access any personal data that you have provided to us or that we hold about you. Furthermore, you have the right to withdraw any previously given consent or to request the correction, modification, limitation, opposition, anonymization, or deletion of your personal data, and to request an explanation regarding the processing. You also have the right to data portability and to not be subject to decisions made solely based on automated processing. In certain cases, your request may be rejected based on a legitimate exception, such as when providing the information would reveal another person’s personal data or when we are legally prohibited from disclosing such information.
Contact Us
We value your feedback. If you have any questions or concerns about our privacy statement, the collection and use of your data, or a possible breach of local privacy laws, please contact us:
Data Protection Department
Rua Principal, nº50 - Casais de Baixo
2840-154 Porto de Mós
or email us at [email protected]
All communications will be treated confidentially. After receiving your communication, our representative will contact you within a reasonable time frame to respond to your questions or concerns. We aim to ensure that your issues are resolved in a timely and appropriate manner.
If we are unable to resolve your concerns, you have the right to contact the local supervisory authority (National Data Protection Commission).
11. HOW WE MAKE CHANGES TO OUR PRIVACY STATEMENT
If we make changes to our privacy statement, we will post the revised statement here with an updated revision date. If we make significant changes to our privacy statement that materially alter our practices and privacy, we may also notify you through other means, such as by sending an email or posting a notice on our corporate website and/or social media pages before the changes take effect.
These terms were last updated on 10/03/2025